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Delivery Schedule Information

Below is the schedule for iCare deliveries. Aramark will make every attempt to deliver your gift on the next scheduled delivery day. Please review regularly as schedules are subject to change based on holidays and facility requirements. It is recommended that you have all orders submitted at least 48 hours prior to the delivery schedule to ensure your loved one receives their gift at the first opportunity. Delivery of your order is subject to your loved one being available to receive it. If your loved one is not available to receive the gift at the time of delivery, Aramark will make three attempts to deliver the gift within 30 days from the order date. If your loved one is released, no longer resides at the facility or is placed on restrictions before the iCare gift can be delivered, the order will be cancelled and we will automatically issue a refund of the purchase price. In certain cases, inmates may not be eligible to participate in iCare.  Once you select your loved ones name a message will alert you if they are ineligible to receive iCare.  Due to privacy policies, we cannot provide the details regarding your loved ones restriction.  During that time an inmate is restricted you will not be able to complete the purchase. 

Inmates are allowed (1) iCare package and (1) iCare hot food item per week

iCare orders are delivered Monday-Wednesday. 

Monday at the Work Center, Tuesday at the Third Floor, 156 & 1st, Wednesday at the Second Floor. 

iCare orders must be placed by Tuesday at Noon to ensure delivery that week. Any order placed after Tuesday at Noon will be delivered the following week. 

FreshFavorites are delivered on Sundays. FreshFavorites orders must be placed by Tuesday at midnight.

 We will not be delivering on Thanksgiving, Christmas, and New Years. All deliveries will resume on the Friday after the Holiday.

 Diet restrictions are enforced on ALL iCare bag/hot food orders (i.e. Diabetic, Vegetarian, Allergies etc.).  All iCare bags/hot food items that go against the diet restrictions on file will be returned/refunded to the purchaser.